Client Service Consultants - 4 Permanent & 3 Temporary (Fixed-Term Contract – 3 months) Contract

Curro is seeking enthusiastic and service-driven Client Service Consultants to join our Marketing team. With 4 permanent and 3 temporary (3-month fixed-term) opportunities available, this is your chance to play a vital role in delivering exceptional client service that drives learner enrolment and retention. You will actively engage with new and existing clients, resolve queries with speed and accuracy, and provide a learner-centric inbound and outbound support service. This role is ideal for individuals who thrive in a fast-paced environment, enjoy problem-solving, and take pride in exceeding client expectations.

Handling Calls (50%)

• Answer calls promptly and professionally
• Drive first-call resolution and log all queries accurately
• Provide clear, actionable information to clients
• Meet daily, weekly, and monthly performance targets

 

Client Query Management & Administration (25%)

• Adhere to processes and scripts from start to closure
• Respond to leads and transfers within SLA
• Investigate, troubleshoot, and resolve queries and complaints
• Capture complete notes on all interactions

 

General (25%)

• Stay updated on Curro’s products, policies, and procedures
• Ensure administrative duties are completed accurately and timeously

Minimum Qualifications

• Grade 12 (Matric)

 

Advantageous Qualifications

• Call centre, customer service, marketing, or sales qualification

 

Experience

• Minimum of 2 years in a call centre, customer service, or sales environment

 

Skills

• Call centre systems proficiency
• Effective communication (Afrikaans & English)
• Microsoft Office and administrative skills
• Marketing knowledge